Privacy and POPIA notice
Aloe Valley Wellness Manor (Pty) Ltd respects your privacy and protects personal information in line with the Protection of Personal Information Act, 2013 (POPIA). Information about addiction and health is special personal information, and we treat it with extra care.
What we collect
- Details you send through the enquiry form: your name, phone number, who needs help, how you'd like to be contacted and any message.
- Messages and call details when you phone, WhatsApp or email us.
- Basic website usage information, such as which page you arrived on, so we know how people find us. We don't sell this information or use it for advertising based on health.
Why we use it
Only to respond to your enquiry, arrange an assessment or admission, and improve how we help people find us.
Who sees it
Only the Aloe Valley admissions and clinical team members who need it to help you. We don't share your information with anyone else unless you agree, or the law requires it.
How long we keep it
Enquiries that don't lead to admission are deleted when they are no longer needed. Client records are kept as required by law.
Your rights
You can ask to see, correct or delete the personal information we hold about you, or object to how we use it. Email info@avalley.co.za. You can also complain to the Information Regulator of South Africa.
Contact
Aloe Valley Wellness Manor (Pty) Ltd, Plot 119, R511, Hennopsrivier, Hartbeespoort, Gauteng. Phone 060 967 1047.