Getting someone into rehab, step by step
You can reach our admissions team at any hour. Here is exactly what happens from the first call to the first night, so you know what to expect.
From first call to admission
If you are worried about withdrawal or safety, say so on the first call so we can move as quickly as is safe.
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Call or WhatsApp us
Reach admissions on 060 967 1047, day or night, or leave your number and we'll call you. It's fine if you are calling for someone else.
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Answer a few short questions
So we understand how urgent things are, we ask:
- The person's age
- What they use, and for how long
- When they last used
- Any safety concerns, such as withdrawal symptoms, past overdoses or violence
- Where in Gauteng they are
- When they would like to start
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Assessment
We assess withdrawal risk and mental health needs, and recommend a programme and length of stay. The registration fee includes a doctor's consultation.
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A clear plan and costs
You get the fees in writing before admission. A once-off registration fee of R3,320 covers administration (R2,500) and the doctor's consultation and transport (R820). If you are using medical aid, we confirm cover first.
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Admission day
We agree a time, send you a checklist of what to bring, and detox begins under the supervision of our nursing team.
What to bring
We send a full checklist when admission is booked. Usually: ID document, medical aid card if applicable, current medication and prescriptions, and comfortable clothing.
If they don't want to go
Call us before you talk to them. We'll help you plan the conversation and have an admission date ready, so a "yes" can be acted on straight away.
For doctors and referrers
GPs, psychologists, social workers, hospitals and employee wellness programmes can refer by phone, WhatsApp or info@avalley.co.za. With the client's consent, we keep you updated.
Before you call
All questions and answersCan I contact you at night or over the weekend?
Yes. The admissions team answers calls and WhatsApp messages 24 hours a day, 7 days a week on 060 967 1047. If someone is in immediate danger, call 112 from a mobile phone or 10177 for an ambulance first.
How does admission work?
Start with a call or WhatsApp. Admissions asks a few short questions about the person, what they use and any safety concerns. An assessment follows, and once a programme is agreed we plan the admission day with you and tell you exactly what to bring.
What if my loved one refuses to go to rehab?
This is very common. Talk to our admissions team before you talk to them. We can help you plan the conversation, choose a calm moment when they are sober, and be ready with a firm date and a bed so the decision can be acted on straight away.
What should we bring on admission day?
Admissions sends a full checklist when the admission is booked. Usually this includes an ID document, medical aid details if you are using medical aid, any current medication and prescriptions, and comfortable clothing for the stay.